Refunds & Returns

Our products are supplied digitally and are generally available for download immediately after purchase. Because a digital product cannot be physically returned once access has been provided, purchases are final for change-of-mind purposes.

Digital Products — Change of Mind

We do not provide refunds, exchanges or store credits simply because you change your mind, purchase the wrong digital title, decide you no longer require the product, or fail to download or use a product after purchase.

Please review the product title, description, format and other information carefully before completing your order.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. If a digital product has a major problem, is materially different from its description, is not supplied as agreed, or otherwise fails an applicable consumer guarantee, you may be entitled to a remedy required by law.

Download or Access Problems

If you have paid for a digital product but cannot access or download it, please contact us. We will first work with you to restore access, provide a replacement download link, or otherwise resolve the delivery problem.

Duplicate or Incorrect Charges

If you believe you have been charged more than once for the same order, or there is an error in the amount charged, please contact us so we can investigate the transaction.

Before You Purchase

By completing a purchase, you acknowledge that the product is digital and may be made available for immediate access or download. You also acknowledge that we do not offer a voluntary change-of-mind refund once digital access has been supplied.

Contact Us

If you believe there is a genuine problem with your purchase, contact us at books@ke-nnect.au and include your name, order number and a brief description of the issue.